Device as a Service A Global IT Equipment Leasing Model For Enterprises

In today’s global business environment, organizations face increasing pressure to maintain flexibility, efficiency, and control over their IT infrastructure. In a business environment where organizations operate across multiple countries and time zones. Traditional IT procurement models no longer deliver the flexibility and control enterprises need. Device as a Service (DaaS) combines IT equipment leasing with full lifecycle management from procurement. And configuration to support, replacement, and secure end-of-life handling. At devicenow, we provide a scalable, enterprise-ready DaaS solution across 190+ countries worldwide.

DaaS is more than just renting hardware; it is a holistic approach that integrates procurement, configuration, deployment, maintenance, and secure end-of-life processes. By leveraging a subscription-based model, enterprises gain predictable costs, standardized devices, and a centralized service framework across the globe. With one partner and a single contract covering multiple regions, DaaS empowers IT teams to focus on strategic initiatives while maintaining full visibility and control over their device ecosystem.

Table Of Contents

One global solution. One contract. Full control over Your device ecosystem
What is Device as a Service (DaaS)?
Global Coverage and Standardization
End-to-End lifecycle management
Seamless Integration and Enterprise IT Ecosystems
Measurable ROI and Cost Predictability
Sustainability and Circular IT
Conclusion
Frequently Asked Questions

What devices are included in Device as a Service?
How does DaaS support global operations?
Can DaaS integrate with existing IT workflows?
How does DaaS improve cost predictability?
How does DaaS support sustainability?

One global solution. One contract. Full control over Your device ecosystem

Managing workplace devices at scale has become increasingly complex. Enterprises with thousands of IT seats often operate across dozens of countries. Each with its own suppliers, contracts, logistics partners, tax structures, and compliance requirements. What starts as simple hardware procurement quickly evolves into fragmented processes, inconsistent standards. Unpredictable refresh cycles, and limited visibility across the device lifecycle. Device as a Service changes that dynamic completely. Instead of purchasing hardware as a capital expense, organizations shift to a subscription-based IT equipment leasing model. Devices are provided under a predictable monthly fee per active seat, transforming CapEx into OpEx and aligning IT spend with actual business needs. This approach eliminates large upfront investments while ensuring that employees always have access to modern, secure, and standardized hardware.

Our DaaS model covers the entire device portfolio required in a modern enterprise environment: laptops (Windows and macOS). Smartphones (iOS and Android), tablets, desktops, high-performance workstations including CAD configurations, monitors. And peripherals such as docking stations, headsets, keyboards, and more. We source devices from leading global brands, ensuring that each role within the organization receives the right hardware without ownership complexity. What truly differentiates our approach is global standardization. With one partner, one contract, and one global SLA covering more than 190 countries, enterprises no longer need to coordinate multiple local vendors.

Instead, they gain a unified framework that simplifies procurement, reduces administrative overhead, and ensures consistent service quality worldwide. Whether onboarding employees in Europe, Asia, or the Americas, organizations benefit from the same structured processes. The same service levels, and the same transparency, the result is a predictable, scalable, and enterprise-ready workplace IT environment. Built to support organizations with 1,000+ IT seats and global ambitions.

What is Device as a Service (DaaS)?

Device as a Service (DaaS) is a subscription-based IT equipment leasing model that provides end-to-end lifecycle management for enterprise devices. Instead of purchasing hardware outright, organizations pay a predictable monthly fee per active device, transforming traditional capital expenditure into operational expenditure. This approach allows businesses to deploy modern, secure, and standardized devices across their workforce without large upfront investments.

DaaS covers everything from procurement and configuration to support, replacement, and secure end-of-life management. It integrates seamlessly with enterprise IT operations, providing full transparency into device status, usage, and lifecycle phases. By combining technology and service, DaaS ensures that employees always have access to reliable devices while IT teams maintain centralized control and oversight.

Global Coverage and Standardization

One of the key advantages of DaaS is its global reach. Enterprises operating across continents can work with a single partner and one contract. Benefiting from a unified service level agreement (SLA) in over 190 countries. This global standardization eliminates the need to coordinate multiple local vendors, reducing administrative overhead and ensuring consistent service quality worldwide.

Standardization also simplifies logistics and compliance. Devices can be provisioned, shipped, and replaced consistently across regions, maintaining operational uniformity. Employees receive the same high-quality devices and support regardless of location, enhancing productivity and reinforcing corporate IT policies. The DaaS model removes geographical barriers, enabling global enterprises to operate smoothly across multiple regions.

End-to-End lifecycle management

Device as a Service is far more than hardware rental. It is a fully managed lifecycle solution designed to reduce operational burden on internal IT teams while maintaining complete visibility and control. Our service begins with procurement and device standardization. We help define approved device catalogs aligned with enterprise policies and security requirements. Devices are staged and pre-provisioned according to client specifications, ensuring they arrive ready to use. With zero-touch deployment, employees can unbox their device and start working immediately. Whether in a corporate office or a home office environment. Global logistics are fully managed. We coordinate cross-border shipping, customs handling, and delivery to end-user locations. In case of malfunction, our Next Business Day Swap service ensures rapid replacement, minimizing downtime and protecting productivity. Break & fix services are integrated into the subscription model, removing uncertainty around repair costs and turnaround times.

Billing is simple and transparent. Organizations are charged only for devices actively in use, making cost allocation and forecasting significantly easier. This predictable per-seat pricing model enables CFOs and IT leaders to maintain tight budget control while scaling operations up or down as business needs evolve. At the end of the subscription period, devices are returned for reuse or repurposing within a structured circular economy framework. We handle secure data erasure and provide certificates, ensuring compliance with security and regulatory requirements. By extending device lifecycles and managing responsible end-of-life processes, the DaaS model supports sustainability goals while eliminating the administrative burden of asset disposal.

Seamless Integration and Enterprise IT Ecosystems

DaaS integrates easily with existing enterprise IT ecosystems. Organizations can connect DaaS operations to procurement platforms, IT service management (ITSM) systems, and internal workflows via secure API integration or a centralized Lifecycle Portal. This ensures continuity in operations while providing real-time visibility into orders, incidents, replacements, and returns.

The Lifecycle Portal offers role-based access, single sign-on authentication, and structured permissions to maintain operational security. IT leaders can track device status, lifecycle phase, and SLA performance while employees experience smooth device deployment and support. Seamless integration ensures that enterprises can leverage DaaS without disrupting established processes or creating additional overhead.

Measurable ROI and Cost Predictability

DaaS delivers financial predictability by shifting capital expenditure into operational expenditure. Organizations are charged only for devices actively in use, enabling accurate budgeting and forecasting. Over a typical three-year lifecycle, enterprises avoid large upfront investments while enjoying predictable, transparent costs.

Beyond hardware expenses, DaaS reduces administrative workload, downtime, and logistical complexity. Research, including Total Economic Impact™ studies, demonstrates significant cost savings and improved operational efficiency for enterprises adopting DaaS. For companies with 1,000+ IT seats across multiple countries, these savings translate into measurable ROI and enhanced strategic flexibility.

Sustainability and Circular IT

Device as a Service supports sustainability goals by extending device lifecycles and managing secure, environmentally responsible end-of-life processes. Returned devices are repurposed or recycled according to circular economy principles, minimizing electronic waste and supporting corporate environmental initiatives.

Secure data erasure ensures regulatory compliance while maintaining confidentiality. By integrating sustainability into hardware management, enterprises can reduce environmental impact without compromising operational efficiency. DaaS aligns technology strategy with responsible resource management, creating long-term value for businesses and the planet.

Conclusion

Device as a Service redefines enterprise IT management by combining leasing. Global coverage, and full lifecycle support into a single, streamlined model. It enables predictable costs, operational efficiency, and scalable deployment while allowing IT teams to focus on strategic initiatives rather than routine hardware management.

By adopting DaaS, organizations gain a unified framework for global operations. Seamless integration with existing workflows, and measurable financial and operational benefits. The model supports sustainability, enhances employee productivity, and ensures that technology evolves in step with business objectives. For enterprises seeking agility, transparency, and control, DaaS offers a modern, scalable, and strategic solution.